The Power of Call-Backs: A Win-Win for Customers and Agents
No matter how streamlined your call center process is—from intuitive [...]
3 Ways to Reduce Your Call Center’s Abandonment Rate
If you operate an inbound call center, abandoned calls are [...]
Inside the World of Dispatch Call Centers
Not all inbound call centers are focused on traditional customer [...]
4 Strategies to Enhance Virtual Training for Call Centers
With more call center agents working from home—whether part-time [...]
Understanding CallShaper’s Three Key Applications
One of CallShaper’s standout features is its ability to [...]
Who Would Benefit from Using a Telephone Answering Service?
In today's fast-paced business environment, customer service and efficient [...]
Enhancing Call Center Efficiency with CallShaper’s Dialer Options
In the fast-paced world of call centers, the right [...]
Why More Medical Offices Are Using Answering Services to Schedule Appointments
Every medical office and facility, from private practices with [...]
Hot Topics in Compliance: DNC Registry Record Keeping
One of the most important aspects of compliance for [...]
CallShaper’s New Telephone Answering Service Software
In today's fast-paced business environment, efficient and reliable communication [...]