3 Ways to Reduce Your Call Center’s Abandonment Rate
If you operate an inbound call center, abandoned calls are [...]
5 Most Important Call Center Agent Skills
Whether you are running an inbound or an outbound call [...]
4 Strategies to Enhance Virtual Training for Call Centers
With more call center agents working from home—whether part-time [...]
Why Contact Center Metrics Have Changed to Center the Customer
Metrics have always been an incredibly important part of [...]
Hot Topics in Compliance: Marketing vs. Informational Messaging
The TCPA and the rules and regulations within are, [...]
Understanding CallShaper’s Three Key Applications
One of CallShaper’s standout features is its ability to [...]
Enhancing Call Center Efficiency with CallShaper’s Dialer Options
In the fast-paced world of call centers, the right [...]
Why More Medical Offices Are Using Answering Services to Schedule Appointments
Every medical office and facility, from private practices with [...]
Hot Topics in Compliance: DNC Registry Record Keeping
One of the most important aspects of compliance for [...]
CallShaper’s New Telephone Answering Service Software
In today's fast-paced business environment, efficient and reliable communication [...]