4 Ways to Keep Agents and Customers Happy
It’s true that the agents working in your call center [...]
What is a Cloud-Based Phone System?
Nowadays, many of the most cutting-edge and sought-after call [...]
Common Features of Inbound Call Center Solutions
If you’re running an inbound call center, you have [...]
4 Most Common Customer Support Mistakes
For people working in an inbound call center, the [...]
How CallShaper Supports Sales-Focused Businesses
When we were founded in 2009, CallShaper was all [...]
Top Services Provided by Inbound Call Centers
Agents working at an inbound call center are in a [...]
3 Tools Mortgage Companies Need in Call Center Software
With interest rates on the rise and fewer homes on [...]
3 Ways to Increase Your Cold Calling Connection Rate
Cold calling is still a significant part of sales, [...]
How CallShaper Supports BPO
While companies would love to have every single aspect [...]
The Role of the Carrier in Maintaining Call Center Compliance
There are many factors that come into play in [...]