Many companies that use call centers have changed to a fully remote work model over the last two years, while others have made the decision to have their employees return to the office. Others still have chosen to adopt a hybrid workplace model, where employees work from home for certain days of the week or a certain number of days per month and work from a central office on the remaining days. This hybrid option is shaping up to be the one many workers prefer, as it offers the flexibility to work from home alongside the social component of being in the office with their colleagues sometimes. But on the surface, a hybrid workplace—in other words, having two primary workplaces—may seem like a software headache. How do you ensure that reps have everything they need in two different places? The answer: By having a cloud-based dialing platform.
A cloud-based dialer offers the ultimate flexibility. It can be accessed from anywhere with an internet connection and will be the same no matter who is accessing it or from where, so employees don’t need to worry about not being able to use certain tools or view certain reports if they are not in a specified location.
What’s more, cloud-based software can be accessed from any computer. Say your reps have laptops that they use when they are working from home but your office is still outfitted with desktop computers from when people were working there full time. With a cloud-based dialer, reps can work from any computer. This means they don’t need to travel with their computers, which can make commuting less of a hassle on in-office days.
A hybrid workplace model certainly has its merits. Days when everyone is in an office together offer employees the chance to catch up and supervisors the option to hold meetings with everyone in the same room. Meanwhile, work-from-home days provide the flexibility and extra time in the mornings and evenings to which many have become accustomed over the last two years. And as long as you have a cloud-based dialer, adopting this model is a cinch.
To learn more about the benefits of a cloud-based dialer, reach out to CallShaper today.