How Changing Customer Expectations are impacting call centers
Do you remember the days when it was normal [...]
Why You Shouldn’t Overlook After-Call Work
Why You Shouldn’t Overlook After-Call Work The number [...]
Hot Topics in Compliance: Avoiding TCPA Lawsuits
Hot Topics in Compliance: Avoiding TCPA Lawsuits When [...]
The Two Key Elements of a Successful Inbound Call Center
Let’s be honest: There are a lot of elements [...]
The FCC Is Acting on the TRACED Act
When the TRACED (Telephone Robocall Abuse Criminal Enforcement and [...]
Why A Proactive Customer Service Model Should Be Your Priority
Think about a traditional inbound call center that handles [...]
Hot Topics in Compliance Marketing Texts
Using text messages for direct-to-consumer marketing is almost as [...]
How to Write an Effective Cold Call Script
These days, many people associate cold calling with telemarketing [...]
4 Ways to Personalize Your Customers’ Experience
4 Ways to Personalize Your Customers’ Experience When a [...]
4 Ways CallShaper’s Telephone Answering Service Platform Outperforms the Competition
There are certain businesses who need to be accessible [...]