Are You Hindering or Helping the Call Center Achieve Your Goals?
Not too many years ago, the call center business was [...]
5 Benefits to Nearshore/Offshore Outsourcing
Over 20 years ago, offshore outsourcing of call centers became [...]
Dialing Up Success: Is Free Really Free? Six Questions to Help You Decide
From the time I was small, I can remember hearing, [...]
Participate in Our LeadsCon 2018 Ease of Use Challenge
We're just around the corner from LeadsCon [...]
The Importance of TCPA Compliancy in 2018 and the Fines Paid When Violation Occurs
When the original Telephone Consumer Protection Act (TCPA) law [...]
Top KPI’s Needed to Run a Productive Call Center
Operating a productive call center is best measured in [...]
FIVE Issues Facing Call Centers in 2018
In today’s modern business environment the digital transformation has [...]