3 Ways to Reduce Your Call Center’s Abandonment Rate
If you operate an inbound call center, abandoned calls are [...]
What to Look for in the Best Telephone Answering Service Software
Telephone answering services have always played an important role [...]
Spotlight on Our Game-Changing Partners
At CallShaper, we are proud to collaborate with innovative businesses [...]
Inside the World of Dispatch Call Centers
Not all inbound call centers are focused on traditional customer [...]
How to Set Effective Goals with the SMART Framework
Setting goals is essential for keeping your inbound call center [...]
Why the Right Technology is Crucial for Attracting New Clients
Gaining new clients requires a combination of strategies: using marketing [...]
4 Effective Ways to Minimize Customer Complaints
Customer complaints are an inevitable part of the inbound [...]
5 Most Important Call Center Agent Skills
Whether you are running an inbound or an outbound call [...]
Why CallShaper is the Key to Maximizing Your Ad Spend
While there are certainly times when we wish it [...]
4 Strategies to Enhance Virtual Training for Call Centers
With more call center agents working from home—whether part-time [...]