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International Labor Pool for Call Centers

Can you imagine running your call center without having to struggle to find and retain talent?  This would be a game-changer! The Call Center industry is highly dependent on human capital, the low unemployment rate in the US is making it harder and harder for the call center industry to maintain profitability. Call center jobs are usually not considered desirable. Recruiting can be challenging, as people want more money, and turnover is high.  Recruiting and training costs are through the roof. Consider having an international labor pool at your fingertips. With advances in technology allowing for high-speed internet and cloud-based [...]

By | October 7th, 2019|

How Call Center Software Features Can Benefit You

As with any fine craftsmanship, the tools that are used are essential to the success of the artist.  The same holds true for call center agents seeking company revenue. In order to produce the best sales results and provide stellar customer service, call centers should be equipped with the best in call center software solutions. Did you know… 72% of consumers say that when contacting customer service they expect the agent to “know who they are, what they have purchased and have insights into their previous engagements.” Microsoft Call center software solutions help call center agents by equipping them the correct [...]

By | October 4th, 2019|

Top KPI’s Needed to Run a Productive Call Center

Operating a productive call center is best measured in key performance indicators (KPIs) to assess the effectiveness and efficiency of the agents, their processes and the call center software. KPIs are defined as measurable values that demonstrate how effectively a company, department, team or individual is achieving business goals. Before managers select the most relevant KPIs for their call center, they must first identify which KPIs line up best with the corporate strategy and business objectives. Then with the overall company goal in place managers are able to make informed decisions on the accurate KPIs needed to track performance. [...]

By | October 4th, 2019|

The Benefits of A Call Center SaaS

In order to gain and sustain economic benefits from your call center business, taking advantage of every possible opportunity to keep things simple, yet reliable, is key.  You and your agents need to be reassured that areas of communication are accessible, secure, cost-effective and reliable at all times, especially for call centers that are run virtually and globally.  That is why it is pertinent for you, as a business owner, to consider the benefits of Software as a Service (SaaS). SaaS, software that is utilized over the Internet in lieu of being a computer installed software, benefits call centers by [...]

By | October 1st, 2019|

Managing A Virtual Call Center

CallShaper has a vision for a more efficient, more profitable call center industry.  By utilizing technology, call centers can rely on automation to optimize performance and help better manage the workforce from virtually anywhere in the world.  This virtual model allows us to transform the call center industry from a highly capital-intensive environment to an almost exclusively variable cost model.  This migration to a virtual environment will improve call center industry efficiency and help optimize performance through technological advances and automation. The call center business has traditionally functioned as a brick and mortar model with a physical location where all [...]

By | September 26th, 2019|

Implementing Call Center Software

How Call Center Software Can Drive Your Business In our ever-changing world of business, the ability to conform to changes is pertinent for success.  This does not necessarily mean “doing what everyone else is doing”, but rather taking those changes and making them your own.  And in the world of software call centers, this is particularly true. Long gone are the days of agents typing in phone numbers, tracking leads on paper and jotting down things like, disconnected line, not interested or call back later.  Now, successful marketing businesses have implemented call center software.  In addition to increasing productivity and [...]

By | September 12th, 2019|

Contact Maximization Strategies

You probably spend a lot of money on media to get the leads and calls to come into your sales agents.  Making sure you contact as many of those leads as possible is essential to your success.  New call blocking technology and call verification regulations are making it harder for your calls to get through.  CallShaper is here to help! The following CallShaper features are important for helping you maximize your contact rates on your campaigns.  These capabilities are where we outshine our competitors, because a lot of what you are required to do manually on other systems to manage [...]

By | September 9th, 2019|

How Can CallShaper Help You Be Compliant?

Compliance is a high priority for CallShaper.  We value working with only companies that want to be compliant and our system and our tools are there to help you.  The call center regulations are complex and managing these regulations manually can leave you open for errors and oversights.  Our goal is by automating many of these tasks, we can eliminate the room for error and ensure that if you are using our dialer, you are meeting your compliance requirements. Here are the areas where we can help you with compliance: Calling Days, Times and Holiday Restrictions Do Not Call and [...]

By | August 23rd, 2019|

Improve Customer Service with a Cloud-Based Call Center Software

In today’s world of technology, it can be tough keeping up with the challenging nature of business, let alone finding your competitive edge. Running into seemingly endless brick walls that are limiting your sales revenue can be more than frustrating. However, these brick walls can prove to be positive.  That’s right. Positive. Sometimes stagnancy leads to realizing that it is time to make a change in order to increase your sales revenue. If you want to continue running a successful call center, it is time to get creative. How does running a full-featured, state-of-the-art call center, equipped with the most [...]

By | August 23rd, 2019|

The Power of a Call Center Scripting Software

How A Call Center Scripting Software May Be The Answer If your business utilizes a call center with live agents and you are unsure of why your agents are not reaching company sales goals, here is a note-worthy tip that may help: a recent study shows that up to 72 percent of customers or prospective customers will switch to (or choose to work with) one of your competitors if your agent is unprepared or cannot answer their questions.  It’s true.  That is why having Call Center Scripting Software, software that works in conjunction with your Customer Relationship Management (CRM) and [...]

By | August 13th, 2019|

Maximize Your Sales With A Cloud Predictive Dialer

How Integrating a Cloud-based Predictive Dialer Can Sky-Rocket Your Sales Time is money.  Money is time. In our very fast-paced world where every second counts, a Cloud-based Predictive Dialer may be just what you need to run your business more efficiently.  With the ability to increase your call volume by more than 400%, a this software-based in the cloud that handles your calling and live transfer leads. The software can save you more than time.  Dialing automatically from a selected database, this dialer uses algorithms to deliver live calls to an agent-based on past performance.  Using the Cloud-Based Predictive Dialer [...]

By | July 31st, 2019|

What Is a Call Center Dialer? A Guide to Common Call Dialer Types

Did you know that only 9% of outbound sales calls actually result in a conversation? With such a low conversion rate you want to make sure that you're doing everything you can to make it easier for your sales reps to make calls. And dialing software helps reps call an average of 47% more prospects daily. That's why if you're a sales-focused call center then a call center dialer is the right solution for you. It'll boost your connections and productivity! But which call center dialer should you choose? We've got the scoop right here! What Is a Call Center Dialer? There's no [...]

By | April 26th, 2019|

Do-It-Yourself Dialer–A CallShaper Review for 2019

If you work in sales, customer outreach by phone is a crucial component of your business strategy. Still, most businesses struggle when it comes to making outbound calls. In fact, 40 percent of salespeople say prospecting is the most difficult part of the sales process. What gives? The problem is, call center agents are still manually dialing numbers or using old software, and this just won't cut it in 2019. This is where the latest technology comes in handy. Predictive dialers like CallShaper optimize telemarketing and boost call management. But does this tech really work? And is it worth the [...]

By | April 24th, 2019|

Calling with Clouds: 11 Key Features of the Best Call Center Software for Sales Centers

Sales call centers can lead to serious profits. In fact, 13% of industry leaders said that their organization generated more than $25 billion annually. It is clear that big money can be made through call centers. But to do so, you need your processes to be as streamlined as possible. Thankfully, call center software can help to make your sales centers into money-making machines. But it needs to be the right software. So read on as we take a look at 11 key features all the best call center software should have. 1. Scalability We all want our businesses to grow. But [...]

By | April 24th, 2019|

How to Create Sales Training Program and Build a Better Team

Nearly 60 percent of sales representatives missed their quotas last year. While you may believe those who are missing their quotas just need to work harder, the truth is the sales environment has become more demanding. While there's a wide range of talent on any sales team, you may not have realized there's a way you can make it easier for your team to achieve. Sales training can make all the difference for the people working on your call center team. Most sales-based contact centers offer training to their new hires anyway. The question is how effective your program is. This guide [...]

By | April 9th, 2019|
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