4 Effective Ways to Minimize Customer Complaints
Customer complaints are an inevitable part of the inbound [...]
5 Most Important Call Center Agent Skills
Whether you are running an inbound or an outbound call [...]
4 Strategies to Enhance Virtual Training for Call Centers
With more call center agents working from home—whether part-time [...]
Why Contact Center Metrics Have Changed to Center the Customer
Metrics have always been an incredibly important part of [...]
Strengthening Customer Relationships for Long-Term Success
Every thriving business experiences periods of rapid growth where [...]
Understanding the Differences: Call Centers vs. Answering Services
While most people have interacted with call centers in [...]
Hot Topics in Compliance: Marketing vs. Informational Messaging
The TCPA and the rules and regulations within are, [...]
3 Effective Strategies for Routing Inbound Calls
An interactive voice responder (IVR) can be a game-changer [...]
Understanding CallShaper’s Three Key Applications
One of CallShaper’s standout features is its ability to [...]
4 Training Challenges Call Centers Face
The quality of the training you provide for your [...]