How Changing Customer Expectations are impacting call centers
Do you remember the days when it was normal [...]
Do you remember the days when it was normal [...]
At CallShaper, we pride ourselves on being available for our [...]
We’ve talked extensively about the importance of active listening [...]
We’re only a little over halfway through 2023, but [...]
Just as most businesses that operate call centers experience seasonal [...]
Answering services, sometimes called virtual receptionists, are crucial to [...]
Quality control in your call center is absolutely critical to [...]
To ensure that your call center is functioning optimally [...]
Whether they are tied to new product releases, holiday or [...]
There’s a lot that goes into creating a call center [...]