When Call Center Agents Should Stick to the Script…And When to Go Off-Book
Scripts are incredibly important to the agents working in any [...]
4 Ways to Improve Customer Retention
In order to be successful, businesses must grow. While [...]
Should You Outsource Your Call Center?
At the beginning of the COVID-19 pandemic in 2020, [...]
3 Ways to Prevent Call Center Attrition
Everyone in the call center industry is aware of [...]
5 Types of Call Routing for Inbound Call Centers
In a perfect world, every call made by a [...]
Common Features of Inbound Call Center Solutions
If you’re running an inbound call center, you have [...]
4 Most Common Customer Support Mistakes
For people working in an inbound call center, the [...]
How CallShaper Supports Sales-Focused Businesses
When we were founded in 2009, CallShaper was all [...]
Three Roles of Inbound Call Centers Besides Customer Service
When most people think of an inbound call center [...]
How COVID-19 Has Impacted Call Center Agents
When the COVID-19 pandemic began over two years ago, [...]