Is An Offshore Call Center Right for You?
Offshore call centers can be an incredibly helpful tool for [...]
4 Ways to Improve Virtual Training
Now that more and more call centers are staffed [...]
3 Steps to Handling a Customer Service Backlog
Backlogs are an inevitable part of running a customer [...]
This Should Be the Focus of Every Customer Call
When a customer calls into an inbound call center, whether [...]
3 Call Center Staffing Problems and How to Solve Them
Having the right people answering phones in your inbound [...]
Call Center Closeup: Higher Education Call Centers
Institutions of higher education like colleges and universities may [...]
3 Questions that Can Transform Your Customer Experience
There are many metrics and statistics you can collect [...]
Why You Should Establish SMART Goals
We’ve discussed many times on this blog why it’s [...]
The Power of Expectations
A lot of the success of your customer service-centric [...]
A New Survey Reveals What People Consider ‘Good Customer Service’
Before setting goals for your inbound call center, it’s important [...]