It is a deep subject, but it can make or break your center. Here are some guidelines.
When Call Center Agents Should Stick to the Script…And When to Go Off-Book
Scripts are incredibly important to the agents working in any [...]
It is a deep subject, but it can make or break your center. Here are some guidelines.
Scripts are incredibly important to the agents working in any [...]
In order to be successful, businesses must grow. While [...]
Running a call center, whether it’s inbound or outbound, [...]
Call center managers have a difficult job. They want to [...]
As thousands of people have learned over the last [...]
One perk of working from home: You suddenly have one, [...]
As state governments begin to talk about businesses returning to [...]
With the majority of people spending more time at home [...]
Being a call center agent is an independent job, so [...]
You may have noticed that your reps are talking to [...]