4 Most Common Customer Support Mistakes
For people working in an inbound call center, the [...]
3 Ways to Measure Your Call Center’s Success
There are numerous ways to determine how well the [...]
The Importance of Offering the Right Touch-points
When you’re setting up and structuring an inbound call center, [...]
Why CallShaper Is Best for Inbound Call Centers
While there are plenty of businesses that use call [...]
Why Efficiency, Not Speed, Should Be Your Call Center’s Goal
If you want to build a successful outbound call [...]
Is It Time to Add a Call Center to Your Growing Business?
Congratulations! The business you’ve started is growing rapidly. Perhaps [...]
3 Ways to Increase Your Cold Calling Connection Rate
Cold calling is still a significant part of sales, [...]
What Our Customers Are Saying About CallShaper
At CallShaper, the customer experience is the most important [...]
The Role of the Carrier in Maintaining Call Center Compliance
There are many factors that come into play in [...]
3 Tools Solar and Energy Companies Need in Call Center Software
The solar and energy sector is a constantly and [...]