How CallShaper Supports Call Center Supervisors
“I’d like to speak to your supervisor,” is a [...]
3 Tools Insurance Companies Need in Call Center Software
Call center agents for insurance companies—whether that’s health, home, [...]
4 Call Center Technology Trends for 2022
Call centers (especially those dealing with inbound customer calls) [...]
CallShaper FAQs: Is CallShaper Good for Small Campaigns?
Each month, we will be highlighting a question we [...]
Optimize Team Performance with Customizable Scorecards
Being a manager or a supervisor is a busy [...]
Three Lists That Will Ensure Maximum DNC Compliance
Maintaining up-to-date knowledge of Do Not Call (or [...]
4 Things to Look for in a Quality Lead Source
Telemarketers need leads and those leads need to come [...]
Introducing CallerID AutoPilot
Do you want to see what’s happening with [...]
The Importance of a Personal Connection
When a customer calls an inbound call center, more [...]
CallShaper FAQs: Can I track media costs and cost per sale with CallShaper?
Each month, we will be highlighting a question we [...]