The Power of Call-Backs: A Win-Win for Customers and Agents
No matter how streamlined your call center process is—from intuitive [...]
Proof Of Consent
In the realm of telemarketing, obtaining and documenting consumer consent [...]
Why Your Telephone Answering Service Should Be Cloud-Based
If your small business isn’t growing as quickly as you’d [...]
Inside the World of Dispatch Call Centers
Not all inbound call centers are focused on traditional customer [...]
4 Effective Ways to Minimize Customer Complaints
Customer complaints are an inevitable part of the inbound [...]
5 Most Important Call Center Agent Skills
Whether you are running an inbound or an outbound call [...]
Why CallShaper is the Key to Maximizing Your Ad Spend
While there are certainly times when we wish it [...]
Why Contact Center Metrics Have Changed to Center the Customer
Metrics have always been an incredibly important part of [...]
Strengthening Customer Relationships for Long-Term Success
Every thriving business experiences periods of rapid growth where [...]
Understanding the Differences: Call Centers vs. Answering Services
While most people have interacted with call centers in [...]