FCC’s New Rules on Revoking Consent and Do-Not-Call Requests
On February 15, 2024, the Federal Communications Commission (FCC) [...]
4 Call Center Trends to Look Out For in 2024
The call center industry is always evolving and changing. [...]
Why Your Telephone Answering Service Should be Cloud-Based
If you’re wondering why your small business is not [...]
Why Older Technology Slows Down Call Centers
If we’re being honest, some days it feels impossible [...]
4 Keys to Top-Notch Call Center Management
An effective and successful call center starts at the top. [...]
Why the Right Technology is Important for Getting New Clients
There are many factors that go into finding and signing [...]
Hot Topics in Compliance: The National Do Not Call Registry
One of the most important elements of the Federal Trade [...]
How Changing Customer Expectations are impacting call centers
Do you remember the days when it was normal [...]
CallShaper Is Here to Help
At CallShaper, we pride ourselves on being available for our [...]
Asking These Questions Will Help You Solve Customer Problems Faster
We’ve talked extensively about the importance of active listening [...]