CallShaper FAQs: Does CallShaper Have an IVR?
Each month, we will be highlighting a question we [...]
Why Quality Assurance is More Important Now than Ever
A lot has changed since the start of the [...]
CallShaper FAQs: What kind of reporting can I get out of CallShaper?
Each month, we will be highlighting a question we [...]
3 Ways to Fight Agent Fatigue
Being a call center agent is a difficult job. [...]
COVID-19 Checklist for Call Centers
Prevention Prevention is key for minimizing the impact on your [...]
Do You Need Call Center Workforce Management Software?
How This Management Software Can Help Advance Your Business We [...]
Recipe for Success: 5 Advantages of Web-Based Dialers
Keeping your agents focused on making sales can be a [...]
Are You Hindering or Helping the Call Center Achieve Your Goals?
Not too many years ago, the call center business was [...]
5 Benefits to Nearshore/Offshore Outsourcing
Over 20 years ago, offshore outsourcing of call centers became [...]
Unlock the Key to Quality Assurance Scorecards & Increase Agent Performance
Evaluating your call center operations to find the specific areas [...]