CallShaper FAQ: Does CallShaper record calls?
CallShaper FAQ: Does CallShaper record calls? Each month, we [...]
3 Strategies for Effective Remote Training
In early 2020, the majority of call centers were [...]
Not All Auto Dialers Are Created Equal
In the early days of call centers in [...]
4 Surprising Businesses That Need Call Center Software
When many people think of call centers and call [...]
CallShaper FAQs: What kind of reporting can I get out of CallShaper?
Each month, we will be highlighting a question we [...]
4 Reasons to Move to the Cloud
Despite having been around for years, many people and [...]
How CallShaper Can Help You Adapt to Your Customers’ Needs
Every day in the past year has brought new [...]
3 Ways to Fight Agent Fatigue
Being a call center agent is a difficult job. [...]
Multiple Campaigns? No Problem with CallShaper
Many large companies that use call center software have [...]