Call Center Return to Office Checklist
As state governments begin to talk about businesses returning to [...]
Cloud-Based Dialer Checklist
If you are moving from a premise-based system to a [...]
How to Choose the Right Call Center Software for Your Growing Business
Congratulations! You’ve started a business and determined that you need [...]
Explaining STIR/SHAKEN and the TRACED Act
Since 2014, the Federal Communications Commission (FCC) has been encouraging [...]
Inbound Call Centers: All Hands on Deck!
With the majority of people spending more time at home [...]
Three Tips for Call Center Agents Working from Home
Being a call center agent is an independent job, so [...]
Drive Business with Call Queue Software
We are seemingly always waiting. In line. In traffic. In [...]
Adjustments To Make During Coronavirus
You may have noticed that your reps are talking to [...]
Small Businesses Benefit from Call Center Software
Small businesses all have the same goals- to gain new [...]
Call Center Planning For Continuity
CallShaper is here for you during this time of continuity [...]