How to Limit Agent Turnover in 2022
It’s not news that the COVID-19 pandemic has drastically [...]
Why CallShaper is the Best for Sales-Focused Call Centers
Call centers serve numerous functions in business today. There [...]
3 Keys to Success as a Call Center Manager
Managing a call center is a tough job (especially [...]
Why Caller ID is the Key to Success in Telemarketing
Remember the days when phones didn’t have screens, just [...]
3 Ways You Can Route Inbound Calls
With the help of an interactive voice responder (IVR), [...]
Optimize Team Performance with Customizable Scorecards
Being a manager or a supervisor is a busy [...]
4 Tips for Writing a Positive Script
Having an easy-to-navigate and interactive scripting interface like that [...]
New to CallShaper? Breaking Down the Three Application Types
One of the things that CallShaper prides itself on is [...]
How To Ensure High-Quality Calls Every Time
Call center managers have a difficult job. They want to [...]
Using Scorecards to Maintain Call Quality
A successful call center business must be able to ensure [...]