Breaking Down the Four Types of Dialers
For companies that rely on outbound call centers, maximizing the [...]
How to Make Lead Management Easy and Painless
Leads are the lifeblood of any telemarketing campaign—without them, the [...]
Call Center Return to Office Checklist
As state governments begin to talk about businesses returning to [...]
Cloud-Based Dialer Checklist
If you are moving from a premise-based system to a [...]
How to Choose the Right Call Center Software for Your Growing Business
Congratulations! You’ve started a business and determined that you need [...]
Explaining STIR/SHAKEN and the TRACED Act
Since 2014, the Federal Communications Commission (FCC) has been encouraging [...]
Inbound Call Centers: All Hands on Deck!
With the majority of people spending more time at home [...]
Adjustments To Make During Coronavirus
You may have noticed that your reps are talking to [...]
Call Center Planning For Continuity
CallShaper is here for you during this time of continuity [...]
CallShaper is Waiving Licensing Fees for Companies with Premise-Based Systems
CallShaper is waiving licensing fees for companies with premise-based systems [...]