Why CallShaper is the Best for Sales-Focused Call Centers
Call centers serve numerous functions in business today. There [...]
3 Keys to Success as a Call Center Manager
Managing a call center is a tough job (especially [...]
Why Caller ID is the Key to Success in Telemarketing
Remember the days when phones didn’t have screens, just [...]
How Zapier Makes Integration a Cinch
When new customers begin using CallShaper, we strive to [...]
4 Tips for Writing a Positive Script
Having an easy-to-navigate and interactive scripting interface like that [...]
The Importance of Media Tracking for Inbound Call Centers
When you’re using an inbound call center, whether as [...]
4 Lead Management Problems You Can Solve with CallShaper
Outbound call centers live on leads. Without them, campaigns [...]
Why Quality Assurance is More Important Now than Ever
A lot has changed since the start of the [...]
Three Tools to Optimize Agents’ WFH Experience
The number of call center agents working from home [...]
How Good is Your Training? The Importance of Scorecards
Operating a business or a campaign using a call [...]