Three Tools to Optimize Agents’ WFH Experience
The number of call center agents working from home [...]
Everything You Can Learn with Real Time Reporting
Detailed reports are critical to measuring the performance of [...]
Dialer Compliance Guide
As a call center professional, you know the difficulty [...]
Customer Spotlight: Telepoint Communications
Each month, we will be sharing a testimonial from [...]
How Good is Your Training? The Importance of Scorecards
Operating a business or a campaign using a call [...]
CallShaper FAQs: Does CallShaper have online scripting?
Each month, we will be highlighting a question we [...]
3 Ways a Lengthy Call History Strengthens Campaigns
Depending on the number of agents you employ, the [...]
Customer Spotlight: HealthyBOS
Each month, we will be sharing a testimonial from [...]
5 Ways Supervisors Can Oversee in Real Time
CallShaper’s cloud-based platform allows for all members of a [...]
CallShaper FAQs: What dialing modes does CallShaper have?
Each month, we will be highlighting a question we [...]